Blackbird Tech Solutions runs security work across Canada from an inbox, two spreadsheets, and a lot of manual invoicing. We built BTOS: one platform that carries a job from first lead to paid invoice, and tells them what the whole business is doing.
Blackbird Tech Solutions runs security work across Canada as the subsidiary of a national security group. Leads sat in an inbox, jobs in one spreadsheet, stock in another, and every invoice was assembled by hand. Nothing reconciled, and nobody could say what a job actually cost.
We built BTOS on a CRM that catches everything: website enquiries, sales calls, referrals. Each lead lands with an owner instead of a maybe, and every contact carries its own history — quotes, calls, and notes the next person can actually read.
Admin and staff live in the same system under real roles — superadmins, finance, on-group crews — each seeing only what their job needs. From a contact, the team raises a job, assigns workers, sets tasks, and logs the hours and parts the work actually consumed.
Inventory arrives from different vendors at different prices, so purchase orders became part of the platform. BTOS tracks stock as it moves between warehouse, van, and technician — what's held where, what's being consumed fastest, and what it's all worth.
Commercial clients get on-brand invoices they can pay by card or bank debit, and the team sees the moment an email is opened and a payment clears. For alarm and video monitoring, a custom recurring module handles the whole cycle: when to issue, how many reminders, and what happens when nobody pays.
Because the work, the stock, and the money all live in one platform, the numbers finally add up on their own. Hours burned on site, inventory value by warehouse or person, revenue booked this month and expected next — broken down by client, region, and salesperson.
BTOS isn't four tools bolted together. A lead becomes a contact, a contact becomes a job, the job consumes stock and hours, and that job becomes an invoice that chases itself. Because it's one system, the reporting at the end is a by-product rather than a project.
Leads from the website, sales calls, and referrals land in one CRM with an owner attached. Contacts keep their own history, so the next conversation starts where the last one ended.
Crews see the jobs assigned to them, work through tasks, log hours, and record the parts pulled from a van — so stock and job cost update themselves as the work happens.
Purchase orders track what arrived from which vendor at which price. Invoices go out on brand, one-time or recurring, payable by card or bank debit — with opens and payments tracked.
One view of hours burned, inventory value by warehouse or person, revenue booked and expected — sliced by client, region, and salesperson instead of assembled by hand.
Hours a week handed back to the team, once admin work stopped being manual.
Invoice and reminder emails sent automatically every month, on brand, without finance.
Monthly chasing for monitoring clients — BTOS issues, reminds, and escalates on its own.
> CRM to cash. Nobody chasing PDFs. <
We count 48 working weeks a year and assume a fifth of the work stays with a person — checks and exceptions. Conservative on purpose.
That's $43,008 a year to have people do robot work. Automate it and about $34,406 of that comes off the wage bill every year — plus 26 hours a week your team spends on growing the business instead.
Each bar = $2,000 of manual costTell us where the month goes. We'll show you what Blackbird saw — the parts worth automating first, and what that hands back every week.